About us

Paxitel is a 100% debt free, Australian owned and operated company who is accountable from handset to PSTN via our carrier grade services that span a secure public cloud and private cloud. Backed by years of experience and our team of experts, we are a dedicated Voice and Unified Communication IT partner to your business. We provide expertise and experience in the ongoing planning and execution of your Telecommunications services. We take accountability for your day-to-day challenges, and consistently deliver in full and on time.

100% Debt Free

We do not have expensive overheads and debt to pay down which means that we are able to provide premium services at realistic costs.

Robust Voice Network Core

We run all our core voice network nodes within Microsoft Azure. This allows for operational efficiency, complete redundancy, connectivity to practically anywhere on the globe.

Trusted Advisors

Our team is your team. Your advisors in the Telecommunications space. We will assist with transparency, honesty and support all.

Our Vision

To improve telecommunications for our customers by reducing complexity using technology and automation. Using the best network, with the best platforms and delivering premium services with professional excellence in all that we do.

Our approach is simple; we listen, understand and advise

We believe it is fairly simple. Listen, understand and advise. It is straightforward and not difficult, but larger service providers lose the reality on these three key points. Test us. We will not disappoint.

As a trusted advisor, we listen to our customer’s needs and provide the best solution that meets their core objectives. By understanding their needs, we can offer our customer’s the best IT and telecommunications services available.

We see our role as trusted partners in the Voice and Unified Communication space to our customers. We want you to use our team as an extension of yours and have confidence in the solution and team.

We want every interaction with our customers to be a positive and productive one. We want you to support and promote our business as we will promote and support yours. We prefer a true business to business partnership. We want you to let us know how to help you better.

In order to meet our customer’s needs, we have use a reactive and a proactive approach. We cater for the reactive with our support, subject matter expertise and account management. On the proactive side we have ongoing consultation, design, development, deployment, innovation, automation and implementation capabilities.

Our team has designed, built and maintained many large and complex Australian contact centres.

Many ‘Not for Profit’ organisations have reduced costs with our solutions and have been able to expand easily and quickly when needed.