Use your CRM Data
Delight your customers by routing their calls intelligently and staying in-touch with them in every communication channel. Make it easy for agents to have all the customer information they need at their fingertips.
Agents will be more efficient because they will be provided context. Customer care and support is more effective and considers factors like numbers, skills, geography, CRM data, and IVR prompts
Paxitel's contact center solution gives your agents the flexibility to work anywhere there is an internet connection. If you are outsourcing, for example, you can have agents based overseas or working from their homes.