This fair use policy sets forth the general guidelines and acceptable and prohibited uses of the website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). 

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Paxitel Pty Ltd (“Paxitel Pty Ltd”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. 

If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and Paxitel Pty Ltd, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Paxitel Pty Ltd may vary the terms of the Fair Use Policy from time to time and the customer must comply with the current version of the Fair
Use Policy.

The Fair Use Policy is designed to protect the quality and integrity of Paxitel’s network and applies to plans that incorporate ‘unlimited’ for flat rate or included calls as part of the calling plan.

Unlimited or included call plans

Paxitel Pty Ltd offers a number of unlimited calling plans based on per user per month calling plans or SIP trunks, unlimited hosted PBX call plans, and unlimited call centre plans that are covered by the Fair Use Policy and are designed for ‘reasonable business use’. The unlimited calling plans are including but not limited to; in country calling from fixed lines to fixed lines and from fixed lines to in country mobile services.

Any of Paxitel SIP trunks, Calling Plans, and call centre plans that offer unlimited or included calls are for reasonable business use only.

Reasonable business use

Reasonable business use shall not include certain activities including, but not limited to, any of the following; auto-dialing, continuous or extensive call forwarding, continuous connectivity, fax broadcast, fax blasting, telemarketing (including without limitation charitable or political solicitation or polling), call centre operations, junk faxing, fax spamming, calling/faxing any person (through the use of distribution lists or otherwise) who has not given specific permission to be included in such a process or any other activity that would be inconsistent with reasonable business usage.

Any other use resulting in improper usage patterns, including but not limited to dialing patterns wherein the customer’s inbound or outbound minutes exceeds 75% of the aggregate usage and/or average minutes per unlimited SIP trunks, unlimited hosted PBX call plans, and unlimited call centre plans, are in excess of 50% of all Paxitel customers.

If you use over 35% of your monthly average usage for a service item in any one day, it is not considered reasonable business use. 

If Paxitel determines, in its sole discretion, that a customer is not using the unlimited call plans for reasonable business use, or to prevent extraordinary high usage and/or bad debt, Paxitel reserves the right to immediately terminate or modify the terms of the product for that customer. We reserve the right to modify this policy relating to the website or services at any time, effective upon posting of an updated version of this policy on the website. When we publish an updated policy on our website, we will revise the updated date at the bottom of this text. Continued use of the website or products and services after any such changes shall constitute your consent to such changes.

This document was last updated on January 28, 2021