Omnichannel Cloud Contact Centre

Paxitel is a Advance Contact Centre specialist. We help customers extend their contact centre and improve their customer experience through multiple channels. We can add value to any existing platform or UC solution.

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Already have a contact centre?

Paxitel can show you the next steps from your existing contact centre to your new and improved customer experience.

Many Channels, many options

Paxitel provides omnichannel and basic contact centre solutions. Voice, chat, email, WhatsApp, social media, and many other channels.

Extend Teams to the Contact Centre

Are you planning to use Teams or already using Teams? Extend your Teams environment to include the contact centre interface as well as the Call Queues, IVRs and Agent Skill levels.

Omnichannel Cloud Contact Centre features

a successful business telecommunication journey starts with great strategy

Use your CRM Data

Delight your customers by routing their calls intelligently and staying in-touch with them in every communication channel. Make it easy for agents to have all the customer information they need at their fingertips.

Agent Context

Agents will be more efficient because they will be provided context. Customer care and support is more effective and considers factors like numbers, skills, geography, CRM data, and IVR prompts

Work Anywhere

Paxitel's contact center solution gives your agents the flexibility to work anywhere there is an internet connection. If you are outsourcing, for example, you can have agents based overseas or working from their homes.

Secure and Safe

Pair this with Paxitel’s services which all run in Azure as well and your contact centre cannot be built on better infrastructure.

Automation

Paxitel can automate so call flows, chat, email or other forms of contact can be intelligently routed to the right people.

Bots increase Productivity

Chat and Voice Bots can handle up to 25% of all inbound dialogues. Chat and Voice transcription allow for reduction in wrap up time to create call notes.

CRM Integration

Delight your customers by routing their calls intelligently and staying in-touch with them in every communication channel. Make it easy for agents to have all the customer information they need at their fingertips.

Use CRM-data to streamline all operations and create the ultimate customer experience. Deeply integrated into leading CRM systems.

With the help of artificial intelligence (AI), companies will be able to use voice bots and chat bots to answer routine questions. More in-depth or valuable conversations will be directed to live agents.

Integration available for Salesforce, Servicenow, Microsoft Dynamics 365, SAP and others.

rethink Contact Centre

We have designed and built many contact centers over the years, both small and large. If there’s one thing that is apparent, it’s that there is no one solution for all contact centres. A service provider cannot expect one contact center vendor to provide everything for every customer.

Every customer is unique. We listen to their needs, assess their requirements, and provide the best option for them based on that information.

Modern Omni-channel

Omnichannel Contact Center software lets customers effortlessly engage with your business over the communications channels of their own choice: voice, chat, email, WhatsApp, social media, and many other channels.

Your customers want a variety of ways to reach you and they want you to know that. To maintain a customer service-oriented company, offer your customers these options to reach you. But don’t overwhelm your agents with non-complex tasks. Instead, use conversational AI and data and machine learning capabilities to automate some of the simpler requests and leave the more complex ones to skilled human agents.

Compliance call recording and screen recording options are also available.

Flexible Options

  • IVR / Auto Attendant
  • Hunt Group / Call Queue
  • Compliance Call Recording options
  • Variety of headset / handset selection
  • Meeting Room equipment for all room sizes
  • SIP / Analogue device support
  • CRM integration
  • API / Webhook / Bot
  • And more