CX Cloud Australian Pricing

Paxitel is an authorised Talkdesk CX Cloud partner.
We are experts in Omnichannel Contact Centre and deliver integrated end-to-end solutions

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Fast to Deploy

You can have Talkdesk up and running within weeks. Paxitel has automated much of the time and effort required to deploy Talkdesk CX Cloud. Paxitel will be able to help you throughout the entire process and ensure you are up and running as soon as you need.

Modern Omnichannel CX

Talkdesk is a modern Omnichannel Contact Centre platform with extensive capabilities and many
off-the-shelf CRM integrations such as Salesforce, Hubspot, Zendesk, Slack, Microsoft Teams, Service Now, Zoom, Microsoft Dynamics 365, Freshdesk, Front, Big Commerce, Help Scout, Highrise, Intercom, Kustomer, LiceChat, nimble, OnePageCRM, Pipedrive, shopify, snap engage, Zoho.

Australian pricing

Request our local Australian pricing for Talkdesk below.

Australian Telco service provider - Paxitel can lower your Telco costs while improving your customer experience

CX CLOUD ESSENTIALS

Gain the essential capabilities to enable your hybrid contact centre including routing, voice engagement, virtual agent, knowledge management, dashboards, reports, API
AUD$ 99 per user per month
  • Voice Engagement
  • Studio and routing
  • Realtime Dashboards (Live)
  • Connection to PSTN and use of Paxitel SBCs
  • Business Intelligence (Explore)
  • Knowledge Management
  • Virtual Agent
  • AI Trainer
  • Customer Experience Analytics Starter
  • Guardian Starter
  • Connections
  • API Access
  • 60+ Out-of-the-box integrations (CRMs etc)
  • 80+ AppConnect marketplace
Request Quote Now
A rate card is required for calls that are
not included in this Calling Plan.

CX CLOUD ELEVATE

Elevate your contact centre experience with digital customer engagement, automated notifications, quality management, and actionable customer feedback
AUD$ 132 per user per month
  • Everything in ESSENTIALS, plus
  • Digital Engagement (3 channels)
  • Quality Management
  • Screen Recording
  • Conversations Mobile app
  • feedback
  • Automated Notifications





















Request Quote Now
A rate card is required for calls that are
not included in this Calling Plan.
Popular

CX CLOUD ELITE

Develop Elite team performance, turn insights into results, mitigate risks of a distributed workforce, and
choose from one of four add-ons
AUD$ 178 per user per month
  • Everything in ELEVATE, plus
  • Custom Reporting with Live and Explore
  • Guardian
  • Performance Management
  • Pick any one add-on from four option packs
  • Workforce Management
  • Customer Experience Analytics
  • Agent Assist
  • Proactive Outbound Engagement
  • Agent Assist
  • Explore our Experience clouds
  • Financial Services Experience Cloud
  • Healthcare Experience Cloud



Request Quote Now
A rate card is required for calls that are
not included in this Calling Plan.
Contact Information
Which M365 Office plan are you using?

Quantity of users to have Teams Calling

What percentage are remote workers not working from an office?

How many sites/offices do you have?

How many numbers do you have?

Do you have Contact Centre requirements?

Any additional comments?

Paxitel provides a consultative approach to
improving your contact centre

a successful business telecommunication journey starts with great strategy

Lower Call Rates

Paxitel provides low call rates based on your call volume allowing you to keep your month to month running costs under control.

Australian base, Global Reach

We have global reach. We can provide our Paxitel services in Australia, New Zealand and anywhere around the world.

Local Support

Paxitel provides first-level support and is backed by Talkdesk 24/7 support.

Talkdesk - A leader in the Gartner® Magic Quadrant for CCaaS for the 4th consecutive year!

It’s important to partner with a CCaaS Leader that can help you build an exceptional customer experience.

Talkdesk have been named a Leader for their vision and execution. Download the report.

 

Talkdesk Recognised as a Customers’ Choice in the 2023 Gartner® Peer Insights™ ‘Voice of the Customer’ for Contact Center as a Service.

Talkdesk Virtual Agent for automating voice and digital chat conversations for better CX.

Service your customers 24/7 with an intelligent assistant.

Instantly respond to every customer query at any time of the day with Talkdesk Virtual Agent™, powered by conversational AI technology. Drive better customer engagement and free agents from time-consuming, repetitive tasks with two-way natural dialogue on voice and digital chat channels, with multiple language support.

Never miss a customer's call with Talkdesk Virtual Agent Voice.

Talkdesk Virtual Agent™ uses speech recognition technology combined with conversational AI, to accurately identify customers’ needs and instantly provide answers with an automated voice response. The best part is that it does all of this even if you don’t have human agents available. Whether employee support teams are busy on other calls or have gone home for the day, virtual agents ensure you’ll never have to miss a customer call again.

Get started by requesting a demo below and see how a virtual assistant can supplement your human agents today.

Make chat interactions conversational with Talkdesk Virtual Agent Digital.

Advances in technology have enabled customer service to evolve far beyond phone support. Talkdesk Virtual Agent Digital™ integrates with a variety of chat channels, including live web chat and SMS. It uses conversational AI to identify customers’ needs and provide instant answers by analysing words and phrases, including deciphering typos and misspellings.

Never before has machine learning technology and natural language processing offered more realistic and effective interactions between a virtual assistant and customers. Customer support has come a long way thanks to AI. Request a demo below to see what it can do for your company and how it can handle even the most complicated tasks for your clients.

Design virtual agent conversational flows with clicks, not code.

Even the most advanced conversational AI isn’t one-size-fits-all. Using virtual agents in your contact centre will be a minor solution if you can’t customize the technology to your organisation’s specific needs. With Talkdesk Virtual Agent™, you can easily design and customise Virtual Agent voice and digital chat conversation flows using a drag and drop tool. Make an autonomous virtual agent experience feel more natural and pleasant for customers with this no-code tool leveraging Conversational AI. Request a demo below to see just how powerful this technology can be.

Train the Virtual Agent with human-in-the-loop technology.

Talkdesk AI Trainer™ enables non-technical users to maintain and improve their virtual agent offerings with a no-code tool using human-in-the-loop technology to fine-tune and maintain the AI models for Virtual Agent.