CX CLOUD ESSENTIALS
Gain the essential capabilities to enable your hybrid contact centre including routing, voice engagement, virtual agent, knowledge management, dashboards, reports, API AUD$ 99 per user per month
- Voice Engagement
- Studio and routing
- Realtime Dashboards (Live)
- Connection to PSTN and use of Paxitel SBCs
- Business Intelligence (Explore)
- Knowledge Management
- Virtual Agent
- AI Trainer
- Customer Experience Analytics Starter
- Guardian Starter
- Connections
- API Access
- 60+ Out-of-the-box integrations (CRMs etc)
- 80+ AppConnect marketplace
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A rate card is required for calls that are
not included in this Calling Plan.
not included in this Calling Plan.
CX CLOUD ELEVATE
Elevate your contact centre experience with digital customer engagement, automated notifications, quality management, and actionable customer feedback AUD$ 132 per user per month
- Everything in ESSENTIALS, plus
- Digital Engagement (3 channels)
- Quality Management
- Screen Recording
- Conversations Mobile app
- feedback
- Automated Notifications
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A rate card is required for calls that are
not included in this Calling Plan.
not included in this Calling Plan.
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CX CLOUD ELITE
Develop Elite team performance, turn insights into results, mitigate risks of a distributed workforce, andchoose from one of four add-ons
AUD$ 178 per user per month
- Everything in ELEVATE, plus
- Custom Reporting with Live and Explore
- Guardian
- Performance Management
- Pick any one add-on from four option packs
- Workforce Management
- Customer Experience Analytics
- Agent Assist
- Proactive Outbound Engagement
- Agent Assist
- Explore our Experience clouds
- Financial Services Experience Cloud
- Healthcare Experience Cloud
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A rate card is required for calls that are
not included in this Calling Plan.
not included in this Calling Plan.