Talkdesk Australia

CX Cloud Australian Pricing

Talkdesk Australia - Paxitel is an authorised Talkdesk CX Cloud partner.
We are experts in Omnichannel Contact Centre and deliver integrated end-to-end solutions.
Talkdesk provides Modern AI powered Contact Centre

Modern Omnichannel CX

Talkdesk is a modern Omnichannel Contact Centre platform with extensive capabilities and many
off-the-shelf CRM integrations such as Salesforce, Hubspot, Zendesk, Slack, Microsoft Teams, Service Now, Zoom, Microsoft Dynamics 365, Freshdesk, Front, Big Commerce, Help Scout, Highrise, Intercom, Kustomer, LiceChat, nimble, OnePageCRM, Pipedrive, shopify, snap engage, Zoho.

Fast to Deploy

You can have Talkdesk up and running within weeks. Paxitel has automated much of the time and effort required to deploy Talkdesk CX Cloud. Paxitel will be able to help you throughout the entire process and ensure you are up and running as soon as you need.

Australian pricing

Request our local Australian pricing for Talkdesk below.

Australian Telco service provider - Paxitel can lower your Telco costs while improving your customer experience


Gain all the digital essential capabilities your business needs to get your hybrid contact centre servicing your customers including routing, digital engagement, dashboards, reports, APIs, and more.
AUD$ 122 per user per month
  • Digital Engagement
  • SMS | Chat | Email |
             Whatsapp | Facebook
  • Studio & Routing
  • Connections
  • API Access
  • Live & Explore Std Reporting
  • Conversations Mobile App


Gain the essential capabilities to get your hybrid contact centre servicing customers including routing, voice engagement, dashboards, reports, APIs, and more.
AUD$ 122 per user per month
  • Digital Engagement
  • Connection to PSTN via Paxitel
  • Use of Paxitel SBCs
  • Studio & Routing
  • Realtime Dashboards (Live)
  • Business Intelligence (Explore)
  • Connections
  • API Access
  • Conversations Mobile App
  • 70+ Out-of-the-box
             integrations (CRMs etc)
  • 100+ AppConnect marketplace
             integrations (CRMs etc)


Elevate your contact centre experience with digital customer engagement, automated notifications, quality management, and actionable customer feedback.
AUD$ 164 per user per month
  • Everthing in ESSENTIALS, plus
  • SMS | Chat | Email |
             Whatsapp | Facebook
  • Quality Management
  • Screen Recording
  • Feedback/Survey module
  • Conversations Mobile app


Develop Elite team performance, turn insights into results, mitigate risks of a distributed workforce, & choose from one of four add-ons
AUD$ 207 per user per month
  • Everything in ELEVATE, plus
  • Custom Reporting with Live
              and Explore
  • Performance Management
  • Pick any one add-on from
             four option packs
  • Workforce Management
  • Customer Experience Analytics
  • Agent Assist
  • Proactive Outbound
  • Explore our Experience clouds
  • Financial Services
             Experience Cloud
  • Healthcare
             Experience Cloud
Contact Information
Please select the different omnichannel you would like to use

Do you want CRM integration?

How many Contact Centre Supervisors and Administrators?

How many queues do you have?

Any additional comments?

Paxitel provides a consultative approach to
improving your contact centre

a successful business telecommunication journey starts with great strategy

Lower Call Rates

Paxitel provides low call rates based on your call volume allowing you to keep your month to month running costs under control.

Australian base, Global Reach

We have global reach. We can provide our Paxitel services in Australia, New Zealand and anywhere around the world.

Local Support

Paxitel provides first-level support and is backed by Talkdesk 24/7 support.

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Talkdesk - A leader in the Gartner® Magic Quadrant for CCaaS for the 4th consecutive year!

It’s important to partner with a CCaaS Leader that can help you build an exceptional customer experience.

Talkdesk have been named a Leader for their vision and execution. Download the report.

Talkdesk Recognised as a Customers’ Choice in the 2023 Gartner® Peer Insights™ Voice of the Customer’ for Contact Center as a Service.

Service your customers 24/7 with an intelligent assistant.

Instantly respond to every customer query at any time of the day with Talkdesk Virtual Agent™, powered by conversational AI technology. Drive better customer engagement and free agents from time-consuming, repetitive tasks with two-way natural dialogue on voice and digital chat channels, with multiple language support.

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Make chat interactions conversational with Talkdesk Virtual Agent Digital.

Advances in technology have enabled customer service to evolve far beyond phone support. Talkdesk Virtual Agent Digital™ integrates with a variety of chat channels, including live web chat and SMS. It uses conversational AI to identify customers’ needs and provide instant answers by analysing words and phrases, including deciphering typos and misspellings.

Never before has machine learning technology and natural language processing offered more realistic and effective interactions between a virtual assistant and customers. Customer support has come a long way thanks to AI. Request a demo below to see what it can do for your company and how it can handle even the most complicated tasks for your clients.

Never miss a customer's call with Talkdesk Virtual Agent Voice.

Talkdesk Virtual Agent™ uses speech recognition technology combined with conversational AI, to accurately identify customers’ needs and instantly provide answers with an automated voice response. The best part is that it does all of this even if you don’t have human agents available. Whether employee support teams are busy on other calls or have gone home for the day, virtual agents ensure you’ll never have to miss a customer call again.

Get started by requesting a demo below and see how a virtual assistant can supplement your human agents today.

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Train the Virtual Agent with human-in-the-loop technology.

Talkdesk AI Trainer™ enables non-technical users to maintain and improve their virtual agent offerings with a no-code tool using human-in-the-loop technology to fine-tune and maintain the AI models for Virtual Agent.


Design virtual agent conversational flows with clicks, not code.

Even the most advanced conversational AI isn’t one-size-fits-all. Using virtual agents in your contact centre will be a minor solution if you can’t customize the technology to your organisation’s specific needs. With Talkdesk Virtual Agent™, you can easily design and customise Virtual Agent voice and digital chat conversation flows using a drag and drop tool. Make an autonomous virtual agent experience feel more natural and pleasant for customers with this no-code tool leveraging Conversational AI. Request a demo below to see just how powerful this technology can be.

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